IP Platforms - Maintenance Windows

Standard Maintenance Windows effective January 20, 2017

We provide 14 calendar days advance notice for standard planned maintenance.

Impact Value Description Maintenance Window Lead Time
Customer Impacting Customer, Service, Application Impacting 12:00 AM to 6:00 AM Local* - If Wireline Only
1:00 AM to 5:00 AM Local - If Wireless
7 Days a week
No same wireline customer interface for 14 days (exceptions for break fix, AAV, or LEC maint.)
14 Days Customer Notice
Network Impacting Impacting redundant equipment 11:00 PM to 6:00 AM Local
7 Days a week
1 Day Notice
Daytime Non-Impacting Will not impact the end customer or cause a loss of redundancy 24 Hours
7 Days a week
No Notice Required
Non-Impacting (Not Approved for Daytime) Will not impact the end customer or cause a loss of redundancy 11:00 PM to 6:00 AM Local
7 Days a week
No Notice Required
* "Local" time zone refers to the time zone in which the maintenance will occur. For example, if planned maintenance is to be performed on a SprintLink Dedicated Internet Access router in Stockton, California, it could occur anytime between 00:01 and 06:00 Pacific time. Normal maintenance communication may have more specific time information published relative to the specific work taking place.

** Sprint reserves the right to revise the Standard Maintenance Windows with 72 hour's notice (Notification may be made by e-mail or Compass web portal broadcast alerts.