Compass - Frequently Asked Questions
Q: How can I get a Compass account?
A: The best way to get a Compass account is to contact your account team. If you don't have a Sprint Account team, please contact Compass Support.
Q: How can I create new users for an existing Compass account?
A: An administrator account is created for each customer. The administrator has the ability to create, edit and remove users for their company/organization by clicking on the Compass Accounts link. If changes are needed for the administrator account user, please contact your Sprint Account team or Compass Support.
Q: How can I reset my Compass account password?
A: To reset your Compass account password, simply click on the Forgot Password link in the login box and enter your username or email address. An email will be sent to the email address associated with your Compass profile containing instructions on how to change your password. If you do not receive an email, please contact your company's administrator. The administrator can reset your password and modify the email address listed for your account.
Q: How can I report issues accessing Sprint.net or Compass?
A: If you are unable to access either the Sprint.net or Compass websites, please contact our Compass Support.
Q: How do I obtain more information on and/or access my end to end Customer Edge to Customer Edge (CE to CE) Service Level Agreement reporting?
A: End to end Customer Edge to Customer Edge (CE to CE) Service Level Agreement reporting is not provided via Compass. Please contact your account team for more information on end to end Customer Edge to Customer Edge (CE to CE) Service Level Agreement reporting.