Sprint Wireless Support
Group Function Support Site Hours
Sprint Wireless Customer Support
Customer and technical support for Sprint Wireless devices including cellphones, tablets, and air cards.
Sprint Wireless Customer Service

24 X 7
Service Delivery
Group Email Telephone Function Hours
Customer & Network Delivery (CAND) - IP/MPLS Solutions
--
866-886-4187
408-418-9077
800-877-5045 Option 1*




* After Hours / Escalation Support
IP Network Change Requests
  • DNS Changes
  • Class of Service
  • Global MPLS Firewall
  • BGP/Static Routing Changes
  • IPv4/IPv6 Address Allocation
  • Service Assurance Contact Updates
IP Circuit Provisioning
  • Moves
  • Re-homes
  • Upgrades
  • Downgrades
  • Disconnects
  • Activations
M-F 7am - 11pm ET
Managed Network Change Request (NCR) Support
--
888-667-7771
703-375-5008
Simple or complex managed device change requests such as device IOS/OS updates and upgrades, firewall policy changes, QOS policy changes, and routing updates.
M-F 7am - 11pm ET
Service Assurance
Group Email Telephone Function Hours
Business Technical Service Assurance (BTSA)
--
Commercial Business: 800-877-5045 Option 2
678-278-3987
Federal: 800-726-0201
Customer trouble reporting and escalation support.
7x24x365
IP Customer Support
Or use the non-urgent Technical Support Form
800-232-3458
Technical support for Sprint IP products and services.
7x24x365
Managed Customer Support
--
Maitland, FL, NOC / MNSW tickets: 866-304-7876
Reston, VA, NOC / MNSD tickets: 800-669-8303
Federal (Networx/Clearance): 877-851-7242
FEDNOC (FMNS/MTIPS/FedLine): 877-851-7242 Option 1
Customer trouble reporting and technical support for Sprint managed data products and services.
7x24x365
Converged Product Technical Support (CPTS)
--
800-877-5045 Option 3
Customer trouble reporting and technical support for Sprint converged products including Wireless/DataLink.
7x24x365
Managed Voice Solutions
--
800-800-2778
Technical support for Sprint Voice products and services.
7x24x365
Sprint Invoices and Billing
Group Telephone Function Hours
Sprint Wireline Billing Support
877-746-8505
Customer Care support for Wireline Data customer billing and payment inquiries.
Monday - Friday: 8am - 5p EST
Additional Contact Information
Group Email Telephone Function Hours
Acceptable Use Policy (AUP) Enforcement
800-232-3458 Option 3
Report violations of Sprint's Acceptable Use Policy including, but not limited to, unsolicited commercial email ("spam"), phishing, virus/malware, and network security incidents (intrusion attempts, hacking, DDoS). Please note, if you are a Sprint customer and are currently experiencing a DDoS (Distributed Denial of Service) attack please call 800-877-5045 and open a trouble ticket.
M-F 9am - 6pm EST
Compass
--
Report issues with Compass access or features. To request a Compass account, please contact your Sprint account representative.
M-F 9am - 6pm EST
Sprint InTouch
--
Report issues with Sprint InTouch access or features.
M-F 8am - 5pm EST
IPv6
--
Responds to questions relating to IPv6. To request IPv6 space, please use the NCR process.
M-F 9am - 6pm EST