Sprint Wireless Support
Group Function Support Site Hours
Sprint Wireless Customer Support
Customer and technical support for Sprint Wireless devices including cellphones, tablets, and air cards.
Sprint Wireless Customer Service

24 X 7
Service Delivery
Group Email Telephone Function Hours
Customer Activations Support (CAS) – IP/MPLS Solutions
Commercial: 866-886-4187
Federal: 866-962-4473
IP Circuit Provisioning
  • Moves
  • Re-homes
  • Upgrades
  • Downgrades
  • Disconnects
  • Activations
Phones: 24x7
Office: M-F 7am - 11pm ET (Except Company Holidays)
Service Assurance
Group Email Telephone Function Hours
Business Service Assurance (BSA)
Commercial: 800-877-5045 Option 1
Federal: 800-726-0201
Customer trouble reporting and escalation support.
IP Customer Support
Or use the non-urgent Technical Support Form
Technical support for Sprint IP products and services.
Managed Customer Support
Maitland, FL, NOC / MNSW tickets: 866-304-7876
Reston, VA, NOC / MNSD tickets: 800-669-8303
Federal (Networx/Clearance): 877-851-7242
FEDNOC (FedLine): 877-851-7242 Option 1
Customer trouble reporting and technical support for Sprint managed data products and services.
Converged Product Technical Support (CPTS)
800-877-5045 Option 3
Customer trouble reporting and technical support for Sprint converged products including Wireless/DataLink.
Managed Voice Solutions
Technical support for Sprint Voice products and services.
Network Change Request (NCR) Support
IP Network Change Requests
  • DNS Changes
  • Class of Service
  • Global MPLS Firewall
  • BGP / Static Routing Changes
  • IPv4 / IPv6 Address Allocation
  • Service Assurance Contact Updates
Managed CPE Simple or Complex Device Change Requests
  • IOS/OS Updates and Upgrades
  • Firewall Policy Changes
  • QOS Policy Changes
  • Routing Updates
M-F 7am - 11pm ET
Sprint Invoices and Billing
Group Email Function Hours
Sprint Wireline Billing Support
Customer Care support for Wireline Data customer billing and payment inquiries.
Monday - Friday: 8am - 5p EST
Additional Contact Information
Group Email Telephone Function Hours
Acceptable Use Policy (AUP) Enforcement
800-232-3458 Option 3
Report violations of Sprint's Acceptable Use Policy including, but not limited to, unsolicited commercial email ("spam"), phishing, virus/malware, and network security incidents (intrusion attempts, hacking, DDoS). Please note, if you are a Sprint customer and are currently experiencing a DDoS (Distributed Denial of Service) attack please call 800-877-5045 and open a trouble ticket.
M-F 9am - 6pm EST
Report issues with Compass access or features. To request a Compass account, please contact your Sprint account representative.
M-F 9am - 6pm EST
Sprint InTouch
Report issues with Sprint InTouch access or features.
M-F 8am - 5pm EST
Responds to questions relating to IPv6. To request IPv6 space, please use the NCR process.
M-F 9am - 6pm EST